Cancellation policy – wiexoticrental.com

WI Exotic Rental – Trip Cancellation & Refund Policy

At WI Exotic Rental, we know travel plans can change. To ensure a smooth experience for both guests and hosts, we’ve outlined our cancellation and refund policy below.

Guest Cancellations

Full Refund
Guests are eligible for a full refund in the following cases:

Free Cancellation Window:

Cancel at least 24 hours before your scheduled trip start time.
If booked within 24 hours of the trip’s start, cancel within 1 hour of booking.
For non-refundable trips, guests have 24 hours after booking to cancel for free.

Vehicle Safety or Cleanliness Issues:
If, at the start of your trip, the vehicle is unclean or appears unsafe, do not check in, do not accept the car, and contact our customer support immediately. If verified, a full refund will be processed.

Mutual Cancellation:
If both guest and host agree to cancel a trip and provide clear communication or evidence, a full refund will be granted.

Note: If you modify your booking (e.g. change times/dates), your cancellation window will still be based on the original booking time.

Partial Refund
Guests who cancel after the free cancellation period, or fail to complete required steps, may receive a partial refund:

Trips longer than 2 days: You’ll be refunded the trip cost and service fees minus the average of one day’s cost.
Trips 2 days or shorter: You’ll be refunded the trip cost and service fees minus 50% of one day’s cost.

In both cases, you’ll be fully refunded for:

Vehicle protection plans
Extras
Security deposits
Young driver fees
Half of any delivery fees

Guest No-Show

A trip is considered a no-show if:

You fail to show up within 2 hours of the scheduled trip start (for trips within the USA).
You arrive with no valid driver’s license or send someone else in your place.
Your check-in documents or photos are invalid or missing.

Refund for No-Shows:

Trips longer than 2 days: Trip cost refunded minus 2 days’ average cost.
Trips 2 days or shorter: Trip cost refunded minus 75% of one day’s cost.

You’ll still be refunded for protection, Extras, deposits, and half of any delivery fee.

Flight/Train Delays or Lost Baggage

We understand that delays happen. If your trip is impacted by a flight/train delay or lost baggage, follow these steps:

Message your host immediately and request a new start time.
Provide documentation (e.g. airline screenshot, departure board photo).
Notify us at least 1 hour before your scheduled pickup.

If rescheduling isn’t possible, and proof is valid, we’ll issue a full refund.

This applies only if the delay happens within 3 days of the trip. If your delay or cancellation occurs more than 3 days before the trip start, our regular policy applies.

No Refund

Early Returns: No refunds are issued if you return a vehicle early, unless you requested and received approval for a trip modification.

Non-Refundable Trips: No refunds after the 24-hour grace period from booking.

Host Cancellations & No-Shows

If a host cancels a trip, the guest will receive a full refund immediately. Guests may use that amount to rebook a trip within 24 hours, after which the unused balance will be refunded automatically.

Host Penalties

Canceling less than 24 hours before trip start: A $150 penalty applies.
Canceling more than 24 hours in advance: A $75 penalty applies.

Repeated cancellations without valid reason may lead to removal from WI Exotic Rental’s platform.

Host No-Show

If a host fails to show up within 30 minutes of the scheduled start time and does not cancel the trip, a $400 penalty applies.

Host Compensation for Guest Cancellations

If a guest cancels outside the free window:

Trips over 2 days: Host receives 1 day’s average trip price plus half of any delivery fee.
Trips 2 days or less: Host receives 50% of 1 day’s average trip price plus half delivery fee.

For non-refundable trips, hosts receive earnings minus WI Exotic Rental’s service fees.

Guest No-Show Compensation to Host

If a guest doesn’t show up:

Trips longer than 2 days: Host receives earnings for 2 full days plus half of any delivery fee.
Trips 2 days or shorter: Host receives 75% of 1 day’s rate plus half of any delivery fee.

Hosts must report guest no-shows within 72 hours to be eligible for earnings. Failure to report means no compensation.

Host Trips Affected by Guest Travel Delays

If a guest is delayed due to a flight, train, or baggage issue, the host is expected to make a reasonable effort to adjust the trip start time. This effort should be documented through WI Exotic Rental messaging.

If both sides cannot agree to a new start time and the trip is canceled, the host may still receive payment as if it were a guest no-show.

For support or assistance, please reach out to us:
Website: www.wiexoticrental.com
Email: info@wiexoticrental.com